ePay Terms and Conditions


"Payor" means the user of the Services. "Provider” is the provider of the Services, which under this Website shall be Singapore General Hospital Pte Ltd, KK Women’s and Children’s Hospital Pte Ltd, National Cancer Centre of Singapore Pte Ltd, National Dental Centre of Singapore Pte Ltd, National Heart Centre of Singapore Pte Ltd, Singapore National Eye Centre Pte Ltd, Changi General Hospital Pte Ltd or SingHealth Polyclinics, as the case may be. "Services" means the electronic payment services offered by the Provider in this Website.


By accessing the ePay website ("Website") and ticking the “I agree” box, you shall be deemed to have accepted to be legally bound by the Terms and Conditions herein and all subsequent amendments issued by the Provider. If you do not agree to these Terms and Conditions, please discontinue using this Website. Provider may at any time suspend the operations of this Website or all or any part of the services contained in this Website for any period of time without any prior notice whether for the purposes of updating, upgrading, system maintenance, or otherwise. Provider further reserves all rights to deny or restrict access to this Website by any person at any time without any notice or assigning any reason whatsoever. The contents of this Website including all Services available within it may be modified, deleted, edited or withdrawn by Provider in its discretion at any time without prior notice.


The Services provided herein are conditional upon the Payor's acceptance of and compliance with these Terms and Conditions or any modification made to these Terms and Conditions from time to time. Provider shall have the right to suspend or terminate the Services, or to reject any payment made by the Payor without giving prior notice to the Payor.

Amendments to the Terms and Conditions

Provider may, without giving prior notice, modify these Terms and Conditions from time to time.


Provider makes no warranty of any kind, express, implied or statutory, including but not limited to warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the Materials and/or this website. Provider does not warrant that any of the Materials or that this Website will be provided uninterrupted or free from errors or that any identified defect will be corrected. Further, no warranty is given that this website and the Materials are free from any virus or other harmful program, code or macro.

Payor's Obligations

Where Payor undertakes any interactive communication with or provide any information or data to Provider through the use of any Service available within this Website, Payor shall ensure that all information posted or permitted or caused to be posted by the Payor is true and accurate and shall be solely responsible for the contents therein. Payor shall ensure that it is not misleading or inaccurate, does not violate any applicable laws or rights, and does not contain or will not import any viruses or other disabling devices which may interfere, damage, intercept, access or expropriate any system, data or information of Provider or other third parties. The Payor shall promptly provide to Provider, upon request, any additional information which Provider may consider necessary in providing its Services.

Limitation of Liability

The Payor shall not hold Provider or its related companies (as defined in the Companies Act (Cap. 50)) liable under any circumstances whatsoever (including but not limited to, any access, use or inability to access or use this website, or reliance on the Materials; any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus; and / or any use of or access to any other website linked to this Website, even if Provider or its employees are advised of the possibility of such damages, losses and/or expenses) for any claim, action, demand, damage or loss as a result of the Payor using the Services.

Payor's Indemnity

The Payor shall indemnify Provider at all times from any claim, action, demand, damages, loss, expense or cost which Provider may suffer or incur as a result of the use of the Services by the Payor.

Intellectual Property Rights

All intellectual property rights in the materials and information (including but not limited to all information, text, graphics, music, sound, scripts, programs, software, technology, design, data compilation and other materials or works (collectively "the Materials")) contained in this website or supplied to the Payor by the Services shall belong solely to Provider and these material and information shall not be reproduced or used by the Payor for any other purpose unless with the prior written approval of Provider. All rights, title and interest in the Materials are owned by, licensed to, or controlled by Provider.

No Refunds under the Services

The Service is not able to issue refunds to the Payor. Should a Payor require a refund (ie. due to overpayment), the Payor shall approach the Provider HERE and each refund will be dealt with on a case by case basis.

Receipt of Payment

Provider will show a electronic confirmation of payment on the screen after a payment transaction.

Applicable Law

The law governing these Terms and Conditions shall be the laws of Singapore and any dispute arising from the use of the Services or in relation to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts in Singapore.


If any provision of these terms and conditions is determined to be invalid or unenforceable, then such invalidity or unenforceability shall not have any effect on any other provision of these terms and conditions, all of which shall remain valid and enforceable.

Exclusion of Third Party Rights

No person other than the Payor and Provider shall have any right under the Contracts (Rights of Third Parties) Act to enforce any of the terms of these Terms and Conditions.

Links to other Websites

This Website contains links to other websites (including but not limited to Singpass authentication service, Network for Electronic Transfers (Singapore) Pte Ltd), which may not be maintained by Provider. Other websites may also contain links to this Website. Provider is not responsible for the contents of such other websites and shall not be liable to any person for any loss, damage or injury caused thereby or as a result of access to such other websites. Any link to other websites is provided as a convenience to you and does not imply Provider’s endorsement of the linked websites or association with its operators. The use of any such link is entirely at Payor’s own risk.